Cost of returning the product has to be borne by the buyer.
Feel free to contact our support agents via +94 778 64 44 64 (voice | WhatsApp | viber | imo) for more details.
Frequently Asked Questions
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support via +94 778 64 44 64 (voice | WhatsApp | viber | imo).
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
We
do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 24 hours of delivery
- Acceptance of returns / exchanges will be decided by the management
- Time
taken to replace the product may depend on the availability of the relevant
product / item as well.
For further details and to ask for a return, please contact our support via +94
778 64 44 64 (voice | WhatsApp | viber | imo).
We currently don't have any physical stores but however, we do have our operations center in Subadrarama Nugegoda. Please reach out to support via +94 778 64 44 64 (voice | WhatsApp | viber | imo) for further details.
Returns are confirmed within 2 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days of our services accepting your return.
Once
you've placed your order, it usually takes 24 to 48 hours to process it for
delivery.
You can find relevant shipping date/time when choosing for a delivery method
before confirming your order.
For some products we may need additional time for processing and this can be viewed in the website.
We guarantee any of our product sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 24 hours of delivery
- Please refer to our Return and Exchange policy for further details
If you have a return or exchange request resulting from a defective item please reach out to support via +94 778 64 44 64 (voice | WhatsApp | viber | imo) for more information on how to proceed.
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
You can purchase on our website using a debit or credit card.
You can make a bank deposit / transfer cash to our bank account.
You can choose these payment methods at checkout.
